Terms of Service —The Rules That Keep MixU Online Worth Using

These Terms of Service govern how you use MixU Online — the website at mixuonline.com and every feature inside it, including random matching, one-on-one video calls, coins, and purchases. They sit alongside our Privacy Policy, which explains how your information is handled, and together the two documents are the whole agreement. By opening the site and starting a call, you accept both. If you do not agree with something here, the honest answer is simple: do not use the service.

1. Who Can Use MixU Online

MixU Online is for people who have reached the legal age of adulthood in the country or region where they live. By using the site you confirm that you meet that requirement, and that no previous removal from the platform applies to you. We may ask you to confirm your age, and we may restrict access where we have reason to believe the requirement is not met.

If you create an account, it belongs to you personally. Keep your login details to yourself, do not sell or lend the account, and do not let anyone who does not meet the age requirement use it. You are responsible for whatever happens through your login, so tell us straight away if you think someone else has access.

2. What MixU Online Does — and What It Does Not Do

MixU Online is a random 1v1 video chat service: tap once, and the site pairs you with another real person for a private video call. Some features work in the browser without an account, so you can try the product before committing to anything.

Two honest limits. First, we introduce you to other users — we do not verify who they are, endorse them, or sit inside your conversation. Second, matching depends on who is online at that moment, on your connection, and on your device, so we do not promise a match within any particular time or a call of any particular quality. Features may be added, changed, or retired as the product evolves, and no feature is guaranteed to be available forever or without interruption.

3. House Rules on Every Call

The site only works if strangers can meet each other safely, so these rules apply on every call, in every message, everywhere on MixU Online. Do not:

• Harass, threaten, pressure, or repeatedly contact someone who has moved on
• Record, screenshot, or repost another person without their permission
• Publish anyone's private information — real name, address, workplace, contacts
• Ask other users for money, gift cards, crypto, or off-platform payments
• Ask for passwords, verification codes, or payment details — our team never will
• Pretend to be another person, or claim to be MixU Online staff
• Run bots, scrapers, or automation against the service, or try to break into it
• Use the site for anything unlawful where you are, or to involve a minor in any way

The everyday habits that go with these rules — what to share, what to skip, when to end a call — are collected in our video chat safety guide, and reading it is worth five minutes of your time.

4. Free Matches, Coins and Payments

MixU Online is free to start: your first match is free, and you can try a real video call without paying anything. That free allowance is limited, it can change, and it is not a promise of unlimited free use.

Longer or premium sessions can use coins. Prices, what a package includes, and any related terms are shown in the product before you pay, and that display is what governs — figures are deliberately not fixed in this page because they change over time. Payments are processed by third-party providers; we do not store your full card details ourselves.

• Coins are a licence to use features inside MixU Online — not currency, not a deposit, and not transferable to another person or another platform.
• Coins have no cash value, except where applicable law says otherwise.
• Completed purchases and consumed sessions are generally non-refundable, except where the law requires otherwise or the purchase page expressly says so.
• Fraudulent payments or chargebacks raised without contacting support first may lead to the order being reversed and the account being restricted.

5. Moderation, Reports and Enforcement

Every call carries report and block controls. Blocking ends contact between you and the other person. Reporting sends the context to our moderation team, and a person — not just a script — reviews what comes in. Depending on what a review finds, enforcement can be a warning, a limit on specific features, a suspension, or permanent removal. Serious cases may be referred to the appropriate authorities, and we cooperate with lawful requests where we are required to.

6. Your Content and the Screenshot Reality

You keep ownership of whatever you create. By showing content on MixU Online you grant us the licence needed to transmit and display it so the service can function — nothing more exotic than that.

One thing no platform can control: the person on the other side of a call can capture what you show — a screenshot, a screen recording, a second phone pointed at the display. Treat every call as potentially permanent, and do not show anything you would not want to exist beyond the conversation.

7. Disclaimers and Limitation of Liability

MixU Online is provided on an "as is" and "as available" basis. We work to keep the site fast and stable, but we do not warrant uninterrupted access, error-free operation, or any particular social outcome — including who you meet or how a conversation goes.

We do not vouch for the identity, conduct, or intentions of other users, and meeting people online carries risk that no platform removes entirely. To the maximum extent the law allows, MixU Online is not liable for indirect, incidental, or consequential loss, or for what other users do. Nothing in these terms limits liability that cannot lawfully be limited.

8. Suspension and Termination

You can stop using MixU Online at any time, and you can ask us to delete your account through our contact page. On our side, we may suspend or end access where these terms are broken, where the law requires it, or where leaving an account active would put other users at risk. Unused coins are generally not refunded when an account is removed for a violation.

9. Disputes and Governing Law

These terms are governed by the laws of the jurisdiction where the entity operating MixU Online is established, without regard to conflict-of-law rules. Where mandatory consumer-protection law in your own jurisdiction gives you stronger rights, nothing here takes those rights away.

Before filing anything formal, contact support and give us the chance to sort it out — most issues resolve faster that way, and a real person reads every message.

10. Changes to These Terms

These terms change as the product does. When an update is material, we revise the "Last updated" date at the top of this page and make reasonable efforts to make the change visible. Continuing to use MixU Online after an update takes effect means accepting the revised terms.

11. How to Reach Us

Questions about these terms, about a moderation decision, or about a charge you do not recognise all go to the same place: the MixU Online contact page, or write to us at support[at]mixuonline.com. One inbox covers everything, and it is staffed by humans.